Arhiva etichetelor: Bratislava

Bratislava, Slovakia and Fukas apartments, avoid at all costs!

We all know that the unhappiness of a client toward a certain service spread a lot more quickly that the praises of a satisfied one, which is normal in a way. When you pay for something, it seems appropriate when at the end you benefit from all that you have been promised for your money and your expectations have been fulfilled, afterall, you paid for it! On the other hand when what you see is NOT what you get, then it’s only right to be angry. I know this all too well, working with people for the past 10 years, 5 of those being dedicated to my dear project Comanda Caricaturi.

In October 2014 i was in a mini „eurotrip” with my wife, i drove from my home city of Cluj-Napoca with a few days stops in Budapest, Prague and for the return trip, we had planned to also stay a day in Bratislava. The bookings were all done on booking.com, where we selected from the range of offers only those that had wifi, parking and breakfast and then we took the decision based on the price and the emplacement. For Budapest and Prague we’ve been really inspired, but the same cannot be said about Bratislava and Fukas Apartments…

So, we arrived in Bratislava an hour earlier than the time specified on the website for the checkin (14:00) and i called the contact person, Jana Antalova, and i asked her where i can safely park the car (from the reviews i have read on the net, i got it that the slovak police are similar to ours, and that they have a hobby for finning tourists, or you can find yourself with a towed car, something i didn’t want to expperience). In a very broken english, she told me that she can arrive only around 15:00 and that i can find parking somewhere in the „Opera” area, but that i will need to take a taxi back to the apartment on Lermontova, or just walk for 20 minutes! I told her that this is not acceptable and that this weren’t the informations that i read on the site, and if i was lied to, i would ask a refund and look for accomodation elsewhere. I heard her talking to someone in slovakian, and then she replied she can come at 14:00, and that indeed i can park at the suit.

Ok… I used the time until her arrival to explore the surroundings, looking for a parking space, free or paid (i didn’t care) as i was informed i would find some in a previous email received from Fukas Apartments:

fukas

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Fukas Apartments, Bratislava, Slovacia, o destinatie turistica de evitat!

Stim cu totii ca nemultumirile unui client fata de un serviciu se raspandesc mult mai repede ca laudele unuia multumit, iar intr-un fel este firesc. Cand platesti pentru a primi ceva, ti se pare normal cand la final ai beneficiat de tot ce ti-a fost promis in acel pret si asteptarile tale au fost indeplinite, la o adica doar s-a facut pe banii tai. Pe de alta parte cand „afara-i vopsit gardul, inauntru-i leopardul” nemultumirea este cat se poate de justificata. Stiu lucrul acesta prea bine, lucrand cu oamenii de mai bine de 10 ani, din care ultimii 5 fiind dedicati proiectului meu de suflet, Comanda Caricaturi.

Am fost de curand intr-un mini „eurotrip” impreuna cu nevasta, am condus din Cluj-Napoca, cu opriri de cateva zile prin Budapesta, Praga si apoi, la intoarcere, aveam planificat si o zi de sedere in Bratislava. Rezervarile le-am facut toate pe booking.com, selectand din multitudinea de oferte doar pe cele care includeau wifi, parcare si mic-dejun, iar apoi luand decizia pe baza pretului si a amplasarii unitatii de cazare. Daca pentru Budapesta si Praga am fost de-a dreptul inspirati, nu acelasi lucru se poate spune si despre Bratislava si Fukas Apartments…

Asadar am ajuns in Bratislava mai devreme cu o ora fata de momentul specificat pe site ca se poate face check-in-ul (14:00) si am sunat persoana de contact, Jana Antalova, pe care am intrebat-o tot atunci si despre un loc sigur unde pot lasa masina (din review-urile citite pe net din diverse surse, am inteles ca politistii din Slovacia sunt cel putin asemanatori cu cei de pe la noi, iar amenzile se aplica turistilor intr-o veselie, asta daca nu te trezesti cu roata blocata sau masina ridicata cu totul. O experienta pe care nu as fi vrut s-o traiesc deci…). Intr-o engleza foarte stricata, aceasta mi-a raspuns ca poate veni doar in jurul orei 15:00 si ca parcare se gaseste undeva in zona „Opera”, dar ca va trebui sa iau un taxi inapoi la apartamentul de pe strada Lermontova, sau sa merg pe jos vreo 20 minute!!! I-am replicat ca acest lucru este inacceptabil si ca nu acestea erau informatiile furnizate pe site, iar daca am fost mintit, voi cere refund si voi cauta alta cazare. S-a auzit cum vorbea cu cineva pe fundal in slovaca, iar apoi mi-a spus ca va sosi la ora 14:00 si ca se poate intr-adevar parca in zona.

Ok… Am folosit timpul ramas pana la sosirea ei sa explorez imprejurimile, cautand un loc de parcare gratuit sau cu plata, momentan ocupand unul rezervat rezidentilor zonei, dupa cum primisem informatii si intr-un mail anterior trimis de Fukas Apartments:

fukas

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